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FAQ
Frequently asked questions
General
Setting up FAQs
Are Sparklux's gemstones natural or lab-made?
All Sparklux gemstones are 100% natural unless otherwise stated. Each stone is hand-selected and certified for authenticity.
Where do your gemstones come from?
Our gemstones are sourced from Tajikistan, Afghanistan, Burma (Myanmar), Tanzania, Vietnam, Sri Lanka, Nigeria, Madagascar, Mozambique, Namibia, and Russia.
How do I start a return?
Contact our support team at mukim@sparklux.com with your order number and reason for return. We’ll guide you through the process.
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